FLOWTV provides a subscription service that allows our members to access movies and TV shows ("FLOWTV").

The FLOWTV service is provided to you by FLIPSIDE STORIES PTE LTD, a Singapore Private Limited company. These Terms of Use govern your use of our service. As used in these Terms of Use, "FLOWTV service", "our service" or "the service" means the service provided by FLOWTV for discovering and watching FLOWTV content, including all features and functionalities, recommendations and reviews, the website, and user interfaces, as well as all content and software associated with our service.
1 Membership
1.1 Your FLOWTV membership will continue month-to-month until terminated. To use the FLOWTV Service you must have Internet access and provide a current, valid, accepted method of payment, which you may update from time to time ("Payment Method"). Unless you cancel your membership before your monthly billing date, you authorize us to charge your next month's membership fee to your Payment Method (see "Cancellation" below). You can find specific details regarding your FLOWTV membership by visiting our website and clicking on the "Your Account" link available at the top of the pages of the FLOWTV website under your profile name.
2 Billing and Trial Period
2.1 Trials of the Service may be offered for a limited period. There may be different types of trials available in the jurisdiction in which you reside.
2.2 Your eligibility for a trial is at FLOWTV’s discretion, and such trial may be modified, suspended or terminated by FLOWTV at any time without prior notice and no liability to you.
2.3 Where applicable, you acknowledge and agree that at the end of a trial, your selected subscription plan to the Service shall begin automatically without further notice to you, unless you notified FLOWTV (or its authorised partner, where applicable) that you wish to cancel the selected subscription plan, at least two (2) calendar days’ prior to the end of the trial. You acknowledge and agree that you are solely responsible for monitoring when your trial ends and once your selected subscription plan to the Service begins, FLOWTV (or its authorised partner, where applicable) is entitled to charge you for that.
2.4 Where applicable, you acknowledge and agree that at the end of a selected subscription plan, that same selected subscription plan to the Service shall automatically renew without further notice to you, unless you notified FLOWTV (or its authorised partner, where applicable) that you wish to cancel such renewal, at least two (2) calendar days’ prior to the end of such selected subscription plan. You acknowledge and agree that you are solely responsible for monitoring when your selected subscription plan ends and once that same selected subscription plan is automatically renewed, FLOWTV (or its authorised partner, where applicable) is entitled to charge you for that.
2.5 Billing Cycle. The membership fee for the FLOWTV service and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged on a monthly basis to your Payment Method on the calendar day corresponding to the commencement of the paying portion of your membership. In some cases your payment date may change, for example if your Payment Method has not successfully settled or if your paid membership began on a day not contained in a given month. Visit our website and click on the "Account" link on the "Your Profile" page to see your next payment date.
2.6 Payment Methods. You can change your Payment Method by visiting our website and clicking on the "Account" link. If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not change your Payment Method or cancel your account, we may suspend your access to the service until we have obtained a valid Payment Method. When you update your Payment Method, you authorize us to continue charging the updated Payment Method and you remain responsible for any uncollected amounts. This may result in a change to your payment dates. For some Payment Methods, the issuer may charge you certain fees, such as foreign transaction fees or other fees relating to the processing of your Payment Method. Local tax charges may vary depending on the Payment Method used. Check with your Payment Method service provider for details.
2.7 Cancellation. You can cancel your FLOWTV membership at any time, and you will continue to have access to the FLOWTV service through the end of your monthly billing period. To the extent permitted by the applicable law, payments are non-refundable and we do not provide refunds or credits for any partial-month membership periods or unwatched FLOWTV content. To cancel, go to the "Your Account" page and follow the instructions for cancellation. If you cancel your membership, your account will automatically close at the end of your current billing period. To see when your account will close, click "Billing details" on the "Your Account" page.
3 FLOWTV Service
3.1 You must be 13 years of age, or the age of majority in your province, territory or country, to become a member of the FLOWTV service. Minors may only use the service under the supervision of an adult.
3.2 The FLOWTV service and any content viewed through the service are for your personal and non-commercial use only. During your FLOWTV membership we grant you a limited, non-exclusive, non-transferable license to access the FLOWTV service and view FLOWTV content. Except for the foregoing limited license, no right, title or interest shall be transferred to you. You agree not to use the service for public performances.
3.3 You may view the FLOWTV content primarily within the country in which you have established your account and only in geographic locations where we offer our service and have licensed such content. The content that may be available to watch will vary by geographic location and will change from time to time.
3.4 FLOWTV regularly makes changes to the service, including the content library. In addition, we continually test various aspects of our service, including our website, user interfaces, promotional features and availability of FLOWTV content.
3.5 You agree to use the FLOWTV service, including all features and functionalities associated therewith, in accordance with all applicable laws, rules and regulations, or other restrictions on use of the service or content therein. You agree not to archive, reproduce, distribute, modify, display, perform, publish, license, create derivative works from, offer for sale, or use (except as explicitly authorized in these Terms of Use) content and information contained on or obtained from or through the FLOWTV service. You also agree not to: • circumvent, remove, alter, deactivate, degrade or thwart any of the content protections in the FLOWTV service; • use any robot, spider, scraper or other automated means to access the FLOWTV service; • decompile, reverse engineer or disassemble any software or other products or processes accessible through the FLOWTV service; • insert any code or product or manipulate the content of the FLOWTV service in any way; • or use any data mining, data gathering or extraction method.
3.6 In addition, you agree not to upload, post, e-mail or otherwise send or transmit any material designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment associated with the FLOWTV service, including any software viruses or any other computer code, files or programs. We may terminate or restrict your use of our service if you violate these Terms of Use or are engaged in illegal or fraudulent use of the service.
3.7 The quality of the display of the FLOWTV content may vary from device to device, and may be affected by a variety of factors, such as your location, the bandwidth available through and/or speed of your Internet connection. HD, Ultra HD and HDR availability is subject to your Internet service and device capabilities. Not all content is available in all formats, such as HD, Ultra HD or HDR and not all subscription plans allow you to receive content in all formats. Default playback settings on cellular networks exclude HD, Ultra HD and HDR content. The minimum connection speed for SD quality is 0.5 Mbps; however, we recommend a faster connection for improved video quality. You are responsible for all Internet access charges. Please check with your Internet provider for information on possible Internet data usage charges. The time it takes to begin watching FLOWTV content will vary based on a number of factors, including your location, available bandwidth at the time, the content you have selected and the configuration of your Internet device.
4 Passwords & Account Access
4.1 The member who created the FLOWTV account and whose Payment Method is charged (the "Account Owner") has access and control over the FLOWTV account and the Internet devices that are used to access our service. To maintain control over the account and to prevent anyone from accessing the account (which would include information on viewing history for the account), the Account Owner should maintain control over the Internet devices that are used to access the service and not reveal the password nor details of the Payment Method associated with the account to anyone. You are responsible for updating and maintaining the accuracy of the information you provide to us relating to your account. We can terminate your account or place your account on hold in order to protect you, FLOWTV or our partners from identity theft or other fraudulent activity.
5 Warranties and Limitations on Liability
5.1 The FLOWTV service is provided "as is" and without warranty or condition. In particular, our service may not be uninterrupted or error-free. You waive all special, indirect and consequential damages against us. These terms will not limit any non-waivable warranties or consumer protection rights that you may be entitled to under the laws of your country of residence.
6 Class Action Waiver
6.1 WHERE PERMITTED UNDER THE APPLICABLE LAW, YOU AND FLOWTV AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, where permitted under the applicable law, unless both you and FLOWTV agree otherwise, the court may not consolidate more than one person's claims with your claims, and may not otherwise preside over any form of a representative or class proceeding.
7 Miscellaneous
7.1 Governing Law. These Terms of Use shall be governed by and construed in accordance with the laws of the Singapore.
7.2 Unsolicited Materials. FLOWTV does not accept unsolicited materials or ideas for FLOWTV content and is not responsible for the similarity of any of its content or programming in any media to materials or ideas transmitted to FLOWTV.
7.3 Customer Support. To find more information about our service and its features or if you need assistance with your account, please visit the FLOWTV Help Center on our website (www.flowtv.asia). In certain instances, Customer Service may best be able to assist you by using a remote access support tool through which we have full access to your computer. If you do not want us to have this access, you should not consent to support through the remote access tool, and we will assist you through other means. In the event of any conflict between these Terms of Use and information provided by Customer Support or other portions of our website, these Terms of Use will control.
7.4 Survival. If any provision or provisions of these Terms of Use shall be held to be invalid, illegal, or unenforceable, the validity, legality and enforceability of the remaining provisions shall remain in full force and effect.
7.5 Changes to Terms of Use and Assignment. FLOWTV may, from time to time, change these Terms of Use. We will notify you at least 30 days before these new Terms of Use apply to you. We may assign or transfer our agreement with you including our associated rights and obligations at any time and you agree to cooperate with us in connection with such an assignment or transfer.
7.6 Electronic Communications. We will send you information relating to your account (e.g. payment authorizations, invoices, changes in password or Payment Method, confirmation messages, notices) in electronic form only, for example via emails to your email address provided during registration.

Last Updated: 15 February 2017
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